Effective Date: August 28, 2026

Thank you for shopping with Homegrown & Heartstrong! We want you to be happy with your purchase. Please review our return policy below.

30-Day Return Policy

Homegrown & Heartstrong accepts eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, items must be:

• Unworn and unused

• In their original condition

• Free from stains, odors, damage, or other signs of use

• Returned with any original packaging, when applicable

Return Shipping

The customer is responsible for all return shipping costs. We do not provide prepaid return shipping labels unless the item was received damaged, defective, or the incorrect item was sent.

We recommend using a trackable shipping service when returning an item. Homegrown & Heartstrong is not responsible for items lost or damaged while being returned.

How to Request a Return

Before sending an item back, please contact Homegrown & Heartstrong at homegrownandheartstrong@gmail.com to request a return authorization.

Please include:

• Your name

• Order number

• Item(s) you wish to return

• Reason for the return

Please do not send returns without contacting us first. We will provide the return instructions and address.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method. Please allow your financial institution additional time to process the refund and return the funds to your account.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and photographs of the item and packaging. If the issue is determined to be our error or a product defect, Homegrown & Heartstrong will work with you to provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

The following items generally cannot be returned:

• Items that have been worn, washed, or used

• Items damaged after delivery due to customer use or care

• Items returned more than 30 days after delivery

• Personalized or custom-made items, unless they arrive damaged, defective, or incorrect

Exchanges

We do not guarantee exchanges because many of our products are made to order. If you need a different size, color, or product, you may return the eligible item under this policy and place a new order.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Effective Date: August 28, 2026

Thank you for supporting Homegrown & Heartstrong! We are a small business, and we truly appreciate every order. ❤️

Where We Ship

Homegrown & Heartstrong currently ships within the United States only, including Alaska and Hawaii.

At this time, we do not offer international shipping.

Order Processing

Most of our products are made to order. Please allow approximately 2–7 business days for your order to be processed and prepared for shipment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Times

Shipping times vary depending on the product, shipping method, destination, and carrier.

As a general estimate, orders typically arrive within 3–7 business days after they have shipped.

Please keep in mind that these are estimates and are not guaranteed delivery dates. Shipping carriers may experience delays due to weather, holidays, high shipping volumes, or other circumstances outside of our control.

Please allow both processing time and shipping time when estimating when your order will arrive.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the items in your order and your shipping destination.

From time to time, we may offer free shipping promotions or other shipping specials. Any applicable promotion will be clearly stated at the time of purchase.

Tracking Your Order

When your order ships, you will receive an email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing your purchase.

Homegrown & Heartstrong is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to make corrections before the order enters production or ships, but we cannot guarantee that changes can be made after an order has been submitted.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also wish to contact the shipping carrier directly.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

Homegrown & Heartstrong cannot guarantee replacement or refunds for packages that are confirmed as delivered by the shipping carrier.

Damaged Items

We want you to love your order!

If your item arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• A description of the damage

• Clear photographs of the damaged item

• Photographs of the packaging, if applicable

We will review the issue and work with you to determine the appropriate resolution.

Multiple Items in One Order

Because some of our products may be produced and shipped from different fulfillment facilities, items from the same order may occasionally arrive in separate packages and at different times.

Don't worry if your entire order does not arrive in one package.

Most orders arrive in 3–5 business days.

Our products are printed and fulfilled through Printify, using a network of trusted print providers and production facilities across the United States. This allows us to offer a variety of products while supporting efficient production and shipping.

Because we partner with different fulfillment providers, the exact production location may vary depending on the product and your order’s destination.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Care instructions: Machine wash: cold (max 30C or 90F), with similar colors , Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not dryclean